Privacy Policy

At Naturally Sauna, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect personal information that you provide when you interact with our website, make a purchase, or subscribe to our newsletter. This information may include your name, email address, shipping address, billing address, phone number, and payment information.

  1. How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, send marketing communications (if you have opted in), enhance our products and services, and protect against fraud.

  1. Sharing Your Information

We may share your personal information with trusted third-party service providers that assist with shipping, payment processing, marketing activities, and other essential business operations. We may also share your information when required by law or to protect our rights and the rights of others.

  1. Cookies

Our website uses cookies to improve your browsing experience and deliver personalized content. You can adjust your browser settings to refuse cookies; however, this may impact the functionality of our website.

  1. Security

We prioritize the security of your personal information and have implemented appropriate measures to safeguard it from unauthorized access, disclosure, alteration, or destruction.

  1. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website.

  1. Refund Policy

If you are not satisfied with your purchase or have received a damaged item, you may return the product within 28 days of your order date. Returns must be initiated within this period to qualify for a refund.

Only new, unused products in their original, unopened packaging will be accepted. Items that have been opened, damaged, lost due to personal usage, or tampered with will not qualify for refunds.

Certain items are not eligible for return and are considered final sale, including:

  • Free Samples

  • Gifts with purchase items

Please allow up to 10 business days for refunds to appear on your account once processed. We recommend using registered post or recorded delivery when returning products. Email your postage receipt to info@naturallysauna.ie.

  1. Contact Us

If you have questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at info@naturallysauna.ie.

By using our website and purchasing our products, you consent to the terms outlined in this Privacy Policy.